Posts in : Support Archives - Tacklesport

  • Lost installation details or serial number


    by Tacklesport
    posted in Licences, Support
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    • Q:

      I have lost my email containing the installation details. Can you replace them?

      A:

      The replacement cost for locating and re-sending you download details is £5.00. Proof of original purchase is required. We may need to know where you purchased the product (if through a supplier e.g. Coachwise), and the approximate date of purchase.

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  • Replacement discs


    by Tacklesport
    posted in Support
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    • Q:

      I have lost my installation disc. Can I get a replacement?

      A:

      The replacement cost for a set of CDs or DVDs is £10.00 including postage & packing. Proof of original purchase is required.

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  • Software will not run on this operating system


    by Tacklesport
    posted in Errors, Support
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    Error:

    Error 6113 Software will not run on this operating system.

    Solution:
    • Right click on the desktop shortcut for the software
    • Select Properties and then click the Compatibility Tab
    • Tick the box at the top to..
      ‘Run this program in compatibility mode: for Windows XP (Service Pack 2)’
    • Click Apply & OK.
  • Running Tacklesport software on a VLE


    by Tacklesport
    posted in Support
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    Many Schools, Colleges and Universities have taken the opportunity to install and run Tacklesport software on their schools ‘Network’ (including various learning platforms, Network systems such as RM or just a basic Windows server).

    Why buy a Network version?
 Network versions allow the software to be used across a school network, allowing multiple access points and maximising use for pupils and staff.

    What do I need to buy?
 If you already have the software (purchased previously) you need only purchase the licence appropriate for your institution (10, 30, 50 user or full site – See pricing chart).



    If you do not yet have the software you will need to purchase both a copy of the software itself together with the network licence.

    What will I receive?
    If your institution has purchased a ‘Network’ Licence for a particular Tacklesport resource you will be supplied with the following:

    • Licence paperwork (2 copies – both to be signed one to be returned)
    • Network disc with a Network .exe.
    • Instructions on how to use the disc.

    Where do I put the network exe?
    You must first install the full version of the software from the product/resource Disc/s;

 Insert the Network disc/s and explore the contents. Copy the Network.exe file (Ctrl+c); Locate the ‘root’ directory where the original software has been installed e.g.
Computer / C Drive / Program files / AfPE / OCM; Paste (Ctrl+v) the Network.exe into this folder so that it sits along side the other files. Make any required short-cuts from this file as it by-passes the activation process.

    (These instructions are provided with the Network disc).

  • Mac Support


    by Tacklesport
    posted in Support
    No comments yet